Chinese or Russian Speaking Required

Are you confident on the phone and comfortable handling financial conversations?

We’re looking for a motivated bilingual (Chinese or Russian speaking) Call Center Representative to join our growing team.

If you’re goal-driven and enjoy helping resolve account issues -this role is for you here at Universal Fidelity LP.

What You’ll Do

• Make outbound and receive inbound calls regarding outstanding accounts
• Communicate clearly and professionally in Chinese or Russian and English
• Negotiate payment arrangements and resolve account balances
• Update customer records accurately in our system
• Meet daily and monthly performance targets

Why You’ll Love This Role

• Competitive base salary
• Paid training and ongoing support
• Location of the office is right off I-10
• Stable, full-time position
• Supportive, results-driven team environment

What We’re Looking For

• Fluent in Chinese (Mandarin or Cantonese) OR Russian
• Strong communication and negotiation skills
• Comfortably discussing financial matters
• Basic computer skills
• Previous call center or collections experience is a plus (not required – we train the right person)

 Who Thrives Here

• Confident communicators
• Resilient and goal-oriented individuals
• People motivated by performance bonuses
• Candidates who enjoy structured targets and measurable success

Growth Opportunities

High performers can advance into:

• Team Lead
• Quality Assurance
• Account Management

We promote from within.

How to Apply

Send your resume and include:

• The language you speak (Chinese or Russian)
• Your availability
• Interviews are being scheduled immediately.

Why You’ll Love It Here:

• Medical, Dental, Vision, Life Insurance and more!
• Partner perks that offer discounts with over 4,000 merchants.
• A fun and supportive team environment.
• Opportunities for growth and advancement.
• Luncheons and parties
• Theme days, and monthly activities and contests
• A job where your hard work truly makes a difference!

Pay Details

• The positions starting pay is $15.50/hr

Founded in 1991, UFLP is a trusted call center and collection agency serving a wide range of clients. What distinguishes us is the expertise of our experienced team and the solid infrastructure we've built over more than 31 years in the industry. With a 97% diversity rate in our workforce, UFLP is proud to foster an inclusive environment. Join our team and be part of something exceptional!

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