Universal Fidelity has immediate openings for Bilingual Spanish Speaking Customer Service Agent and Collectors!

These positions are responsible for providing a high level of customer service while working with our customers to resolve delinquencies.

Essential Job Functions and Accountability

• Assist in resolving accounts that are delinquent. Accurately gathers facts and notates all communication efforts.
• Performs all activities related to resolving amounts due on delinquent accounts in compliance with department work standards, Client policies, procedures, federal and state laws.
• Educates customers on all options available by offering suggestions on how to meet financial obligations and determine a plan of resolution for full cure.
• Resolve delinquent account status by performing standard due diligence practices, analyzing consumers situation, negotiating, and securing acceptable repayment arrangements.
• Follows-up and monitors accounts to ensure promised arrangements are kept.
• Meets and/or exceeds monthly collection audits, performance measures and goals.
• Participates in team meetings and activities and encourages a positive workplace environment.
• Works as part of a highly productive team to achieve departmental service levels and performance expectations.

UFLP offers a benefit package that includes medical, dental, vision and more!

• Full-time opportunities available!
• UFLP will provide continued development after training to ensure your success.
• You must be dependable, competitive, and motivated to grow!
• Collections experience is a Plus!
• We are located in Houston, Tx.  
• This position is not remote.
• **Background and drug test are required.**

WE HAVE A POSITIVE CAN-DO ATTITUDE AT UFLP – We go above and beyond our role to get things done for our customers and our teammates. 

Apply today if you are serious about building a future with a proven company that values each person and promotes an environment that is positive.

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